Ozonetel Alternatives

If you're looking for a replacement for Ozonetel, ASAPP is another option worth considering. The company's platform combines automation with human agents for better customer interactions, with features like generative automation, real-time guidance and interaction intelligence. It's shown big improvements in agent productivity, customer satisfaction and call center efficiency, so it's a good option for contact centers trying to grow while keeping the human touch.

Another option is Engageware, which specializes in AI-powered customer engagement for a variety of industries. It automates mundane questions and tasks so employees have more time and can work more efficiently, and it offers 24/7 omnichannel support. It's geared for companies that want to improve customer satisfaction and ease the load on contact centers.

If you want a more data-centric approach, check out Operata. The company offers real-time visibility into cloud contact center operations, using AI to provide insights and automation to spot and fix problems. Operata can integrate with many CRM and CCaaS systems, providing data that can help improve customer satisfaction and efficiency.

Last, Cresta offers a generative AI platform to optimize contact center operations by analyzing conversations and surfacing insights. It includes tools for conversation intelligence, agent assist and virtual agents, and can integrate with a variety of contact center platforms. Cresta is designed to drive business outcomes by improving response times, conversion rates and average handle time.