Question: I'm looking for a solution that provides AI-powered omnichannel solutions for customer service and sales teams.

If you're looking for an AI-powered customer service and sales solution that spans multiple touchpoints, Netomi is well worth a look. This enterprise-focused platform offers companies a way to deliver personalized customer experiences through email, chat, messaging, SMS, social media, search and voice. Netomi's abilities include real-time omnichannel intelligence, proactive and predictive care, and a security-first architecture that meets major compliance requirements. It can be easily integrated with existing agent desks, CRM and business systems, and has delivered results like a 50% increase in support team capacity and a 90% resolution rate.

Another top choice is Freshworks, a suite of business software designed to increase productivity and employee engagement for customer service, IT and sales teams. Freshworks offers AI-driven automation across multiple communication channels, including omnichannel support, generative AI and unified agent workspaces. Its products, including Freshdesk, Freshservice and Freshsales, help businesses automate processes, eliminate manual labor and focus on developing stronger customer relationships. You can try each product for 14 days free to see the software in action.

For businesses looking for a more powerful AI-driven customer service automation platform, Ada is a good option. Ada automates more than 70% of customer service interactions and can integrate with existing knowledge bases and business systems to deliver personalized responses. Its features include voice and email automation, multilingual support, automated resolution measurement, and a scalable solution for a variety of industries. Ada has delivered results like a 2x increase in automated resolution rates and cost savings.

Last, Intercom is an AI-first customer service platform that provides tools to help you deliver better customer experiences. Intercom offers an AI-powered inbox, AI Agent for immediate customer support, AI Copilot for agent support, and AI Analyst (coming soon) for support leader insights. The platform learns from every conversation to improve over time, and it's good for businesses in financial services, e-commerce, software and healthcare. With three pricing tiers and a 14-day free trial, Intercom is worth a look if you're interested in AI-powered customer service.