Question: Do you know of any call center software that offers automated quality audits and conversational intelligence to improve agent performance?

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Ozonetel

Ozonetel offers a cloud-based call center solution with AI-infused omnichannel abilities. It includes automated quality audits, conversational intelligence, voice bots and real-time speech analytics. Ozonetel integrates with several CRMs, including Zoho, Zendesk and Salesforce, and offers 24/7 customer support and dedicated account management.

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Exotel

Another top contender is Exotel, which offers a connected customer conversation platform that uses AI to analyze quality and automate quality analysis. It offers contextual conversations, omnichannel engagement and AI-powered customer service. Exotel has experience in banking and healthcare and offers enterprise-grade security and compliance.

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ConvoZen

ConvoZen is an all-in-one AI-powered conversational intelligence platform designed to help improve agent performance and optimize contact center operations. It includes features like auto-compliance audits, conversation sentiment analysis and integration with enterprise CRM systems. ConvoZen is good for industries with high customer interaction, such as banking and finance.

Additional AI Projects

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Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

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ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

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Verint

Modular, future-proof platform integrates multiple AI models to enhance customer engagement and business results, with flexible architecture for seamless integration.

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

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Zendesk

Unifies customer interactions across channels, leveraging AI to deliver personalized experiences, faster issue resolution, and improved team productivity.

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Genesys Cloud CX

Unify customer and employee experiences across touchpoints with AI-driven omnichannel engagement, automation, and end-to-end journey management.

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EdgeTier

Monitors customer conversations in real-time, spotting problems and offering advice to improve agent performance and customer satisfaction.

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Invoca

Unlock actionable insights into phone call conversions and the entire buying journey, connecting marketing spend to offline conversions and driving revenue growth.

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Floatbot

Automate and optimize customer interactions and employee productivity with AI-powered voicebots, chatbots, and agent assist solutions, cutting costs and improving efficiency.

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Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

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Ringover

Centralize all customer communications, analyze call performance, and refine sales pitches with AI-driven call transcription, analysis, and library features.

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Operata

Provides real-time visibility into cloud contact center performance, offering proactive AI-driven insights to improve key metrics and enhance agent and customer experiences.

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Chorus

Automatically captures and analyzes customer interactions, providing visibility into relationships, deal momentum, and winning behaviors to drive sales performance and revenue growth.

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Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

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tryvium

AI-powered routing engine analyzes user requests and routes them based on priority, intent, language, and sentiment to deliver exceptional customer service.

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Convoso

Accelerates revenue by connecting more leads quickly, using conversational AI to optimize performance and generate more conversations.

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PolyAI

Resolves over 50% of customer calls with a conversational voice AI, delivering consistent brand experiences and improving customer satisfaction.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

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Hyro

Automates up to 85% of patient interactions, deflects password reset calls, and streamlines scheduling, freeing staff to focus on complex, high-value tasks.

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OneReach

Build advanced multimodal AI agents that span multiple channels, customize dashboards, and integrate with 60+ enterprise systems to improve operational efficiency.