Floatbot

Floatbot is a SaaS-based no-code/low-code generative and conversational AI platform that can be used to improve customer interactions and employee productivity across a range of industries. The platform can be used to build and deploy Gen AI Voicebots, Chatbots, and Agent Assist solutions, and can integrate with any data source, service or channel.

Floatbot offers a variety of features to automate and optimize inbound and outbound calls, cutting costs and improving productivity. Among them:

• Automated Inbound Calls: Can cut costs by up to 70% by automating calls for claims FNOL, customer support, sales inquiries and employee IT help desk support.
• Outbound Call Efficiency: Can improve efficiency by automating outbound calls with human-like voice integration for telemarketing, customer engagement and payment reminders.
• Customer Support: Can cut support costs by up to 80%.
• Claims FNOL: Can cut the cost of claims FNOL from $45 to less than $5.
• Agent Productivity: Can improve agent productivity by up to 50%.
• Customer Experience: Can improve CSAT by up to 80%.

Floatbot also comes with an intuitive no-code bot studio that makes it easy to deploy and maintain bots. And it comes with a suite of AI tools, including:

• Agent M: A master agent developer framework for building multiple LLM-based agents.
• VoiceGPT: An LLM model for low-latency, enterprise-grade stability.
• Cognitive Search: Allows for self-learning from a variety of sources, such as websites and knowledge bases.
• LLM Trainer: Allows for fine-tuning of LLMs with a few clicks.

The platform is designed for a variety of industries, including insurance, debt collections, banking and BPO, with solutions for each industry. It can integrate with popular contact center solutions, banking and insurance ISVs for easy deployment.

Floatbot supports multilingual capabilities so agents can communicate with customers in their native language. It also offers advanced analytics, real-time call transcriptions and compliance monitoring.

Customers have reported improvements in customer satisfaction and operational efficiency using Floatbot. For example, one customer reported a $400,000 revenue increase from Floatbot's Voicebot, and another customer reported a 70% faster deployment of agent-assist solutions.

Pricing details aren't disclosed, but Floatbot offers a 14-day free trial and invites interested customers to schedule a demo.

Published on June 14, 2024