If you're looking for another Floatbot alternative, Aivo is worth a look. Aivo is a conversational AI platform that automates and optimizes customer interactions across multiple touchpoints. It has a no-code tool (Engage) for WhatsApp campaigns and a live agent solution (Studio) for more complicated situations, so it's well-suited for fintech, retail, ecommerce and telecom customers. The platform also integrates with third-party tools, offers in-depth analytics, and adheres to security and privacy regulations.
Another good lead is LivePerson. The platform helps companies move to digital-first customer interactions and improve engagement and results. Among its features are routing voice calls to digital channels, automating common customer intents, and analyzing omnichannel conversation data to better understand customer needs. LivePerson is designed to lower operating costs and improve customer satisfaction, so it's a good option for companies trying to modernize their contact centers.
If you want a more customized approach to customer support, Verloop has a range of features to automate both chat and voice interactions. It helps agents work more efficiently and customers get what they need with features like automated support, live chat and a bot builder. Verloop.io is good for e-commerce, banking and travel companies, and can help businesses deflect support requests and boost overall customer satisfaction.