Question: I'm looking for a solution to automate customer support calls and reduce operational costs.

If you want to automate customer support calls and lower operational expenses, Floatbot is a good option. It's a no-code/low-code generative and conversational AI platform that can help you improve customer interactions and employee productivity. With automated inbound and outbound calls, real-time call transcriptions and compliance monitoring, Floatbot integrates with popular contact center software, and you can try it for free for 14 days.

Another good option is Verloop, a conversational AI platform for automating customer support. It automates chat and voice interactions, increases agent productivity and improves customer satisfaction with features like NLP-powered FAQs and multilingual support. Verloop's generative AI abilities deflect a large portion of support requests, easing the workload for live agents and improving overall customer satisfaction.

Moveo is another powerful option for automating customer support operations. It converts previous conversations into a knowledge base using large language models and has a no-code interface. Moveo supports multiple languages and integrates with omnichannel services like WhatsApp and Facebook Messenger, giving you valuable insights for data-driven decision making and freeing up customer support agents to focus on higher-value work.

If you want to move to digital-first customer interactions, LivePerson has a platform that spans both traditional call centers and digital channels. It can help you engage and deliver better results with features like routing voice calls to digital channels, automating common customer intents, and analyzing omnichannel conversation data to better understand customer needs. The platform is customizable to meet the specific needs of your business.