Question: I need a tool that can integrate with our existing contact center solution to enhance customer interactions and reduce costs.

If you're looking for a tool that integrates with your existing contact center solution to improve customer interactions while lowering costs, Cresta could be a great option. Cresta is a generative AI platform that optimizes contact center performance by analyzing conversations and surfacing key insights. It includes features like conversation intelligence, agent assist, virtual agents, and a no-code command center that can provide real-time guidance, accurate answers, and automation. Cresta integrates with a broad range of contact center platforms, making it a flexible option for businesses of any size.

Another strong contender is EdgeTier. This AI-powered customer engagement system monitors conversations in real-time, identifying issues and providing insights to help agents work more efficiently. It supports multiple languages and integrates with existing software stacks like Salesforce, Live Person, Zendesk and Kustomer. EdgeTier is designed to improve customer engagement and lower response times, and it can be used in a variety of industries like retail, utilities and travel.

If you're looking for a more complete way to modernize your contact center, LivePerson could be a good option. This conversational AI platform lets businesses move from traditional call centers to digital-first interactions, reducing operating costs by up to 70% while improving customer satisfaction. LivePerson features include routing voice calls to digital channels, automating common customer intents and analyzing omnichannel conversation data to understand customer needs. It's designed to be highly customizable to meet individual business needs.

Last, Dialpad offers an all-in-one customer intelligence platform with AI-powered tools for voice, contact center and sales center operations. It automates tasks, provides virtual assistance and uses proprietary generative AI to help deliver better customer experiences. With more than 70 integrations and strong security, Dialpad is a good option for businesses of any size, with flexible pricing options to match varying levels of use.