Question: I need a call center software that provides real-time insights and analytics to optimize agent productivity and call center performance.

Ozonetel is a full-featured cloud-based system with AI-powered omnichannel abilities, including automated quality audits, live call monitoring dashboards and real-time speech analytics. It's used by more than 2,500 companies around the world, handling more than 2 billion calls per year. It can be integrated with CRMs like Zoho, Zendesk and Salesforce, and Ozonetel offers 24/7 customer support.

Cresta is another powerful option, using generative AI to analyze conversations and provide insights that can help improve contact center operations. It offers tools like conversation intelligence, agent assist and a no-code command center that can provide real-time advice and automate after-call work. Cresta can be integrated with a variety of contact center systems and is designed to meet a range of business needs, including sales, customer service, retention and collections.

Genesys Cloud CX has AI abilities, too, and is designed to help companies build a good customer experience across many touchpoints. It includes features like omnichannel engagement, contact center optimization, workforce engagement management and an open CX platform. Genesys Cloud CX has been named a leader by Gartner, IDC and Forrester, and more than 8,000 companies use it.