ClearView

ClearView is designed to improve agent performance in contact centers with real-time monitoring dashboards that track efficiency and help agents take control of their own performance. It's intended to optimize agent behavior by measuring and incentivizing important actions, creating a more predictable and autonomous work environment.

Among ClearView's features are:

• Drag-and-Drop Modules: Build and share personalized dashboards.
• Real-Time and Historical Data: Combine data for a complete view of performance.
• Interactive Charts and Graphs: Present data in an engaging and easy-to-understand format.
• Gamification: Encourage friendly competition and accountability among agents.
• Coaching Tools: Offer one-on-one guidance and help identify areas for improvement.
• Wallboards: Display key information on contact center screens.
• Quality Monitoring: Help identify areas for improvement and ensure quality standards are maintained.

ClearView integrates data from multiple sources, including ACD, CRM, WFM and QM, so you can create custom metrics and track agent progress. The single platform enables data-driven decisions and timely feedback to stop small problems from becoming bigger issues.

With ClearView, customers can:

• Boost agent morale and engagement through gamification and performance tracking.
• Improve operational efficiency through automated coaching workflows and reduced manual reporting.
• Provide a superior customer experience by optimizing key behaviors and providing automated feedback.

Pricing isn't disclosed, but ClearView promises big savings in agent productivity and retention. The software is designed for contact centers of all sizes and is intended to improve job satisfaction, increase engagement and reduce turnover.

Published on July 1, 2024