Question: How can I incentivize my agents to take control of their own performance and improve efficiency?

To motivate your agents to take ownership of their work and work more efficiently, you can also consider ClearView, a contact center performance optimization tool that includes real-time dashboards to track agent productivity and features like gamification, coaching and quality monitoring. ClearView aggregates data from multiple tools to create personalized metrics and track agent growth, leading to higher agent satisfaction and engagement.

Another option is PI Perform, a unified performance management platform that includes tools for meetings, feedback, goals and employee recognition. PI Perform combines behavioral data to offer personalized insights and structured feedback, helping managers build stronger relationships and drive performance. The platform fosters a culture of accountability, helping agents take ownership of their work and support their peers.

For those who want to tap into AI, ASAPP is a suite of solutions designed to improve human performance in contact centers. ASAPP's automation and human intelligence approach helps deliver exceptional customer experiences at scale. Its features include generative automation and real-time guidance, which can increase agent productivity and customer satisfaction. The platform is designed to meet regulatory requirements, so you can rest assured it's a safe choice for your data privacy.

Last, Quantum Workplace is an employee success platform designed to help optimize employee experiences. It includes tools for engagement, performance management and goal-setting. Quantum Workplace uses AI to amplify employee engagement and performance insights, helping organizations simplify complex processes and drive continuous improvement. It's been shown to deliver strong returns on investment, making it a worthwhile investment for improving employee performance overall.