ClearView Alternatives

If you're looking for a ClearView alternative, ASAPP is another top option. The company's AI-powered platform is designed to improve contact center operations by combining automation with human agents. It's got a range of features like generative automation, real-time guidance and interaction intelligence that can lead to a big boost in agent productivity and customer satisfaction. ASAPP has shown strong results, including a 25% reduction in ACW, an 8.6% reduction in AHT and a 14% improvement in CSAT.

Another option is Cresta, a generative AI platform for contact center operations. Cresta's conversation intelligence and AI tools, trained on your own data, are designed to drive business outcomes by providing real-time guidance and answering questions. It also comes with no-code command center abilities and can be integrated with a range of contact center software, so it should be adaptable to your business needs.

If you want to automate customer service requests, Ada is a good option. Ada's AI-powered platform replaces traditional chatbots with AI-powered customer service, letting companies measure and coach their AI agents to handle more than 70% of requests. With features like multilanguage support, automated resolution measurement and AI coaching, Ada can lead to higher customer satisfaction and lower operational costs.

Last, Five9 is a cloud-based contact center software company that uses AI and automation in real time. Its tools let you manage customer interactions across many communication channels, including blended inbound/outbound management, agent desktop tools and interaction analytics. With integration with popular CRM systems like Salesforce and ServiceNow, Five9 can help you improve customer satisfaction and lower operational costs.