Question: I'm looking for a way to automate coaching and feedback for my agents, do you know of any software that can help?

If you want to automate coaching and feedback for your agents, ASAPP is a great choice. It marries automation with human expertise to improve contact center performance, with features like real-time guidance, automated customer interactions and detailed analytics. ASAPP has shown strong results, including a 14% boost in CSAT and a 45% boost in NPS, so it's a good choice if you want to boost agent productivity and customer satisfaction.

Another tool worth a look is Wonderway. This sales coaching and training AI-powered platform offers data-driven insights from sales calls and automated coaching. It integrates with popular dialers and conversation intelligence tools, and offers personalized training programs and real-time feedback. That can dramatically simplify sales coaching and help reps perform better and close more deals.

Revenue.io is another sales engagement and conversation intelligence tool. It offers real-time coaching during calls, automated sales engagement and follow-up email automation. The tool integrates with Salesforce and offers several pricing tiers, so it's good for businesses of different sizes and needs. Its real-time guidance and fast rep ramp-up can help you get reps up to speed faster and get more out of sales reps.

Last, Ada is an AI-powered customer service automation tool that can handle more than 70% of customer inquiries. It integrates with existing systems and offers multilingual support, so it's good for a variety of industries. With features like AI coaching and automated resolution measurement, Ada can help you lower operational costs and improve customer satisfaction, which means you can offer a better service experience.