Question: Can you recommend a platform that provides real-time analytics and customizable dashboards for monitoring customer service performance?

If you're looking for a platform that offers real-time analytics and customizable dashboards to track customer service performance, Quantum Metric is a top contender. It offers features like session replay, AI-powered session summarization, customizable dashboards and interaction heatmaps to help you understand customer behavior in real-time. The platform allows teams to focus on the most impactful improvements and optimize digital products, and it integrates with a wide range of tools to give you a unified view of customer experiences.

Another option is Fullview, a real-time user session monitoring and analysis tool. It includes features like cobrowsing, troubleshooting and session replays to help you quickly troubleshoot and improve customer support. Fullview integrates with popular support tools like Intercom, Zendesk and Service Cloud, and offers a free plan and a pro plan with more advanced features.

If you're looking for a broader range of analytics tools, LogRocket offers combined session replay, product analytics and error tracking. Its AI-powered platform surfaces high-impact issues, so you can focus on the most important technical and UX problems. LogRocket supports a wide range of technologies, and offers a variety of pricing plans depending on your needs.

If you're looking for a platform that focuses on behavioral data and user behavior analysis, Fullstory is a good option. It records detailed event data and offers real-time replays, product analytics and predictive modeling. Fullstory helps companies build personalized experiences that lead to higher conversions and customer loyalty, and offers a variety of plans for companies of different sizes and needs.