Five9 Alternatives

If you're looking for a Five9 alternative, Genesys Cloud CX offers a full AI-infused contact center platform for delivering great customer and employee experiences. It spans omnichannel engagement, contact center operations, end-to-end journey management and workforce engagement management. More than 8,000 customers use Genesys Cloud CX, and the company offers flexible pricing that can be adapted to your business needs.

Another top contender is NICE's CXone. This cloud-based platform is designed to offer personalized, connected and intelligent customer experiences. It features interaction-centric management, AI for CX, digital and self-service channels, journey orchestration and advanced analytics. With several pricing tiers starting at $71 per month, CXone is available to a broad range of businesses, with the goal of increasing operational efficiency and customer satisfaction.

Verint is another top pick with its customer experience automation platform, which uses AI to improve customer engagement and business results. It's designed as a modular system with options including Da Vinci AI, Engagement Data Hub, Forecasting and Quality and Compliance tools. Verint is endorsed by industry analysts, and its open architecture makes it easy to integrate with other tools you already have, so it's a good choice if you want to improve customer experience while cutting costs.

Last, Talkdesk is a cloud-based platform that uses AI to improve customer service, increasing efficiency and reducing operations costs. It includes AI-powered tools to automate post-call work, improve self-service and offer actionable insights. Integrations with Salesforce, Microsoft Teams and Zoom mean Talkdesk is designed to offer world-class customer service over digital and voice channels, starting at $85 per user per month.