Question: I need a system that can record and analyze customer interactions to improve service quality and compliance.

If you're looking for a comprehensive system to capture and analyze customer interactions to optimize service quality and compliance, Verint is a good choice. Verint's customer experience automation platform uses AI to drive engagement and business outcomes with tools like Engagement Data Hub for analyzing interaction data, Quality and Compliance to ensure quality interactions, and Coaching Bots to steer employee outcomes. The platform also offers a range of tools for multichannel interactions, analytics and feedback analysis, making it a good option for contact centers that want to automate and improve CX while reducing costs.

Another good option is Genesys Cloud CX. This AI-infused contact center platform lets businesses create customer experiences that span many different touchpoints. With omnichannel engagement, contact center optimization, workforce engagement management and an open CX platform, Genesys Cloud CX is designed to improve response rates, first-call resolution and agent productivity. It's used by more than 8,000 companies around the world and is a leader in the Gartner, IDC and Forrester reports.

NICE's CXone is another option. This cloud-native platform offers personalized, connected and intelligent customer experiences across multiple touchpoints. With unified interaction management, AI for CX and CX analytics, CXone helps businesses create stronger brand value and improve operational efficiency. It's good for many industries and has flexible pricing options.

If you want something more customized, ASAPP marries automation with human agent expertise to create a better customer experience. The platform increases agent productivity and CSAT through generative automation, real-time guidance and interaction intelligence. ASAPP is designed to meet regulatory requirements and is flexible to accommodate different contact center needs.