Question: Do you know of a platform that provides AI-driven customer journey insights and enables proactive, data-driven service?

If you're looking for a platform that offers AI-powered customer journey insights and helps you take proactive, data-driven service, MoEngage is a good choice. This insights-first customer engagement platform uses AI to personalize interactions, maximize return on investment and deliver a more personalized customer experience across multiple touchpoints. It offers tools like customer journey orchestration, AI-optimized campaign management and real-time transactional alerts, making it a good fit for enterprise brands in a range of industries.

Another good option is InMoment, an integrated customer experience (CX) platform that uses AI to collect and connect unstructured and structured experience data. It offers AI-powered surveys, reputation management, digital listening and advanced analytics to give you a complete view of the customer journey. The platform is designed to help teams take targeted actions to address individual and repeat experience problems, unify omnichannel experiences and predict customer intent.

Last but not least, Genesys Cloud CX offers a broad range of tools to orchestrate every customer journey, including omnichannel engagement and end-to-end journey management. With AI and automation, it helps businesses deliver support more efficiently, boosting response rates, first-call resolution and agent productivity. More than 8,000 organizations use the platform, and it's been recognized as a leader by Gartner, IDC and Forrester.