Question: I'm looking for a solution that enables omnichannel service and allows my sales and service teams to engage with customers in real-time across multiple digital touchpoints.

If you're looking for a more comprehensive solution to engage customers across many digital channels, Netomi has a powerful AI-based customer service platform. Netomi handles interactions by email, chat, messaging, SMS, social media, search and voice, and offers omnichannel continuity. With features like real-time intelligence, generative AI and proactive care, it's designed to help improve customer satisfaction, boost support team capacity and lower costs.

Another top contender is Genesys Cloud CX, a top-rated AI-based contact center platform. It spans many touchpoints and has tools for orchestration, workforce engagement and end-to-end journey management. Genesys Cloud CX is geared for fast support response and high response rates, so it's a good choice for companies that want to expand personalized customer interactions.

If you want a single CRM and customer service product, Kustomer is a contender. It's got omnichannel messaging, a unified customer profile and AI-based automations that can dramatically boost agent productivity and customer satisfaction. Kustomer's flexible pricing and broad app integration means it's a good fit for companies large or small.

INSIDE is another contender that uses live chat, messaging and AI to personalize interactions. It spans many digital touchpoints, including social media and messaging apps, so it's a good fit for industries like retail and travel. INSIDE's AI tools and customizable pricing can help companies improve customer service and conversions.