Question: I'm looking for a solution that can integrate customer requests and help desk data to provide personalized support.

Zendesk is a broad customer service software package that uses AI to personalize interactions across text and mobile phone, email and live chat. It includes AI Agents to assist human agents, AI-powered Workforce Management and Personalization integrations to personalize the customer service experience. It's designed for businesses of all sizes, with products that scale up or down depending on your needs.

Another contender is Ada, an AI-powered customer service automation platform that lets businesses onboard, measure and coach AI Agents to handle more than 70% of customer requests on their own. It integrates with existing knowledge bases for personalized answers and handles multiple languages. It's designed for businesses like e-commerce, fintech and SaaS, and promises a high return on investment.

Forethought is another AI-powered customer support option that automates routine tasks and improves resolution rates. Its tools include Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with leading helpdesks like Zendesk and ServiceNow, and promises an average return on investment of 15x and cost savings.

If you want an omnichannel approach, check out helpix, which uses AI to respond immediately to customers' questions on social media, email and live chat in the customer's native language. The company marries customer requests with help desk data to train its AI, and offers features like easy knowledge base integration and advanced NLU for human-sounding answers. That makes it a good option for improving customer interactions and automating service.