helpix Alternatives

If you're looking for another helpix alternative, Helpshift is definitely worth a look. This customer service platform offers self-service, conversational support and ticketing in one package to deliver a great customer experience. It also offers AI tools like Self-Help AI, Language AI and Generative AI Answers to help you automate responses and improve customer satisfaction. Helpshift's analytics and reporting tools give you insights into customer and agent behavior so you can fine-tune your support.

Another option is Ada, which specializes in AI-powered customer service automation. Ada can integrate with your existing knowledge bases and data to generate personalized responses across multiple channels, including voice and email. It supports more than 50 languages and offers features like AI coaching and automated resolution measurement, so it's good for many industries. It can help businesses improve customer satisfaction and lower operational costs.

If you want a broader toolset, check out Khoros. This personalized support experience platform uses generative AI and automation to generate accurate responses through a single support interface. Khoros offers an omnichannel view, conversation analysis and service insights, so it's a good fit for big businesses that want to improve their digital-first, omnichannel engagement.

Last, Yellow.ai offers an all-in-one platform with more advanced AI technology to improve customer service. It has a multi-LLM architecture for dynamic automation, supports multiple communication channels, and offers customizable solutions for different industries. Yellow.ai is designed to lower operational costs and improve efficiency, so it's a good alternative to helpix.