Question: Is there a platform that offers customizable AI chatbots and seamless omnichannel conversations for e-commerce sites?

DigitalGenius is an AI-powered customer service automation platform that offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. It has deep integrations with a variety of platforms and a Flow Builder tool that non-technical people can use to build complex workflows. The platform also has analytics and reporting tools to monitor AI performance and optimize results, making it a powerful option for improving customer satisfaction and reducing resolution time.

Another option is Octocom, an AI chatbot powered by GPT that offers 24/7 customer support for product explanations, comparisons and recommendations. It integrates with common help desks and e-commerce platforms, automatically answering common customer questions. Features include human-like conversations, first-line support, intelligent handoff and omnichannel support across multiple channels, which can lead to a significant boost in customer satisfaction and conversion rates.

VOC AI is a single customer experience management platform that uses AI to give you a deeper understanding of your customers through chatbots and sentiment analysis. It can help you reduce customer support volume and costs while increasing customer satisfaction and revenue. With features like customizable AI chatbots, real-time answers from multiple sources and advanced sentiment analysis, VOC AI is a good option for e-commerce companies looking to maximize their customer feedback process and improve their products.