Question: I'm looking for a solution that integrates chatbots with sentiment analysis to gain insights into customer feedback.

If you want to combine chatbots with sentiment analysis to get a better idea of what customers are saying, VOC AI is a good all-purpose option. The platform is designed for AI-powered customer experience management, with chatbots that handle customers' questions and respond with omnichannel support. It's got more advanced sentiment analysis features, like deep review analysis and a dashboard for insights you can act on, that can help e-commerce sites, agencies and sellers get more out of their customer feedback.

Another good option is Deep Talk, a tool that analyzes text data to provide insights into customer and employee feedback. It's got sentiment analysis, NLP training and social CX analytics, and can integrate with services like WhatsApp, Microsoft Teams and Slack. It's available in several pricing tiers so it should work for small or large businesses, and it's got dedicated customer support and serious security.

If you want a platform that combines AI with human knowledge, Symanto is worth a look. It offers emotional understanding, personality insights and text sentiment analysis to help you personalize customer interactions. With its combination of AI and human communication, Symanto can help businesses like e-commerce and pharmaceuticals improve customer satisfaction and decision-making with deeper analytics and insight.