Voicepanel

Voicepanel uses AI to gather customer feedback through voice surveys, providing richer and more authentic insights at a lower cost than human-moderated interviews. The service is designed to modernize the survey process, turning it into a more conversational and engaging experience.

Voicepanel uses AI to automate many aspects of qualitative research, including recruitment, screening, interviews and synthesis of feedback. Customers can ask questions on any topic and get hundreds of detailed responses in a matter of minutes, making it useful for customer experience, website feedback and rapid market research. The service can handle voice, video and text formats and can be integrated with third-party panels for quick sampling.

Among Voicepanel's features are:

• AI-Moderated Interviews: Go deep with customers, asking follow-up questions to dig into the "why" behind their behavior.
• Instant Recruiting: Find customers at key touch points or recruit from a global panel of more than 3 million consumers and professionals.
• Language Translation: Collect feedback in 29 languages, with responses translated into the language of your choice.
• AI Synthesis: Turn hours of transcripts into new insights and themes.
• Personalized Reports: Create executive summaries, highlight reels and charts for different stakeholders.

Voicepanel has tiered pricing plans:

• Starter: $49 per month (25 completes per month)
• Business: $249 per month (200 completes per month)
• Enterprise: Custom pricing with unlimited completes and other features

All plans include AI surveys, respondent recruitment, AI synthesis and reporting. The Business and Enterprise plans include advanced analytics and recordings, and the Enterprise plan includes custom integrations and whitelabel options.

Using AI to automate the feedback gathering process, Voicepanel hopes to make user research more accessible and efficient for businesses, delivering insights that can help product development and customer-centric strategies.

Published on June 11, 2024