VOC AI Alternatives

If you're looking for another VOC AI alternative, boost.ai is worth a look. The service, which uses AI chat and voice bots, offers personalized customer interactions, high traffic volume without high costs, and omnichannel consistency. It's got a hybrid approach combining human and virtual agents, scalability and a drag-and-drop conversation builder, and is geared for companies that want to improve self-service rates while maintaining high-quality interactions.

Another good option is Ada, an AI-based customer service automation service. Ada uses a combination of its own knowledge base and data from business systems to offer personalized answers. Among its other abilities are voice and email automation, multilingual support, automated resolution measurement, AI coaching and support across multiple channels. Ada customers have reported a 2x increase in automated resolution rate and $2.7 million in annual savings.

Yellow.ai offers a suite of tools designed to improve customer service with the latest automation and AI technology. Its Dynamic Automation Platform (DAP) is trained with a multi-LLM architecture for large-scale conversations. The platform has enterprise-level security, advanced analytics and customizable solutions for different industries, and is a good option for companies looking to reduce operational costs and improve conversion rates.

Last, DeepConverse offers AI-powered customer service operations with the ability to automate tickets, offer interactive guides for troubleshooting and support customers across multiple channels. It's zero-code, secure and compliant with industry standards, so nontechnical teams can use it. With the ability to automate up to 80% of incoming requests, DeepConverse is good for companies of all sizes in e-commerce, education, gaming, and insurance.