Question: I'm looking for a tool that enables customers to self-serve and reduces the need for support interactions.

If you're looking for a tool that lets customers self-serve and cuts down on support interactions, Helpshift is a good choice. It offers a full customer service suite with AI tools like Self-Help AI, Language AI and Agent AI Copilot. The suite includes a Help Center with AI-recommended articles and guided service so customers can find answers on their own. Helpshift also offers a range of analytics and reporting tools to help you understand customer behavior and optimize agent productivity.

Another good option is Stonly, which uses an adaptive knowledge base to boost customer support. It comes with interactive guides and AI-generated answers to help customers quickly find answers. The platform can be integrated with Zendesk and Salesforce, and offers contextual support widgets and a range of pricing options for companies of different sizes. Stonly is designed to help speed up customer service response times and increase agent productivity by encouraging more self-service.

For a more comprehensive suite, Freshworks has a range of AI-powered business software products. Freshdesk offers unified customer support, while Freshservice handles IT service management. Freshchat and the Customer Service Suite offer conversational support and self-service, respectively. Freshworks also offers AI-powered CRM tools like Freshsales and generative AI tools to automate tasks and boost productivity. The suite offers omnichannel support and integrates with popular tools like Shopify and Salesforce, so it's scalable and affordable.

Last, boost.ai is another powerful option for improving customer satisfaction with conversational AI. It offers AI chat and voice bots for personalized interactions, with the ability to handle large volumes of traffic without a big cost. The platform offers scalable integrations with existing systems and a hybrid approach that combines human and virtual agents. Boost.ai is designed to increase self-service rates across channels, ensuring high-quality interactions and automating customer service tasks.