Sutherland

Sutherland is a business process transformation company that reimagines and reengineers business processes for the digital age. By combining human-centered design with real-time analytics, AI, cognitive technology and automation, the company creates exceptional engineered brand experiences that are grounded in the needs of real people and real moments.

Sutherland offers a range of products, platforms and hyperautomation services to help businesses improve the human experience across industries. Its digital engineering services span the entire digital transformation journey, from customer experience to application modernization, data engineering, intelligent automation and digital assurance.

Among the products and services it offers are:

• Sutherland Agent Success: Customized solutions for customer service and support.
• Sutherland altra: An intelligent automation-driven passenger revenue accounting system.
• Sutherland Anywhere: A remote work solution for high performance and security.
• Sutherland Cognitive Knowledge Engine: Cognitive search and consolidated data for better customer care.
• Sutherland Connect: A cloud-based customer experience service (CXaaS) that spans the entire customer journey.
• Sutherland Conversational AI: Integrated cognitive AI to automate live chat sessions.
• Sutherland CX360: A deep analysis of customer interactions to provide actionable insights.
• Sutherland Extract: AI-powered OCR for extracting accurate data.
• Sutherland Prodigy: A digital automation platform for business process redesign.
• Sutherland Robility: Hyperautomation for managing complex processes and data.
• Sutherland Safe: Intelligent brick-and-mortar security for business continuity.
• Sutherland Sentinel AI: A comprehensive remote worker security platform.
• Sutherland Translate AI: Contextual language translation solutions.

These products and services can be particularly useful for industries like banking, healthcare, insurance and retail, where customer experience is key to success. By combining human-centered design and AI technology, Sutherland says it can help businesses unlock innovation, maximize efficiency and drive growth.

Sutherland's products and services are designed to help businesses create experiences that are personalized to individual needs, so they can be a good fit for companies trying to reengineer their digital presence and improve customer interactions. Its products and services combine human insight, technology and automation to help businesses create a better digital experience and accelerate business growth.

Published on June 30, 2024