Genpact

Genpact is a global professional services firm that helps clients achieve transformative outcomes by applying AI solutions. The company focuses on combining the latest technologies, including automation, machine learning and cloud services, to inform decision-making and optimize operations.

Genpact serves a variety of industries, including banking, consumer goods, healthcare and manufacturing. Its digital operations and data, tech and AI services are designed to help companies around the world innovate and grow.

Some of the services Genpact offers include:

• Artificial Intelligence: Genpact uses AI to help businesses optimize processes and transform at scale. Its approach includes governance models to ensure data trustworthiness and reduce bias.
• Intelligent Automation: Automation services connect people, processes, data and technology to deliver better business outcomes. Genpact's automation solutions go beyond simple productivity improvements to drive business innovation and growth.
• Cloud Migration and Modernization: Genpact helps companies navigate cloud migration and modernization for greater business resilience, agility and innovation.
• Data and Analytics: Advanced analytics capabilities transform data into actionable insights, helping businesses make informed decisions.
• Customer Care: Empathetic customer care powered by cloud technology attracts and retains customers.
• Risk and Compliance: Genpact's risk and compliance services help businesses mitigate risk and financial losses while ensuring regulatory compliance.
• Supply Chain Management: Solutions span planning to aftersales services, helping businesses achieve greater supply chain agility and control.

Genpact executives believe AI is key to delivering outsized value for clients. The company has partnered with companies like ServiceNow to build AI into source-to-pay solutions and Rightpoint to improve employee and customer experiences.

Genpact serves clients across a range of industries, including:

• Banking and Capital Markets
• Consumer Goods and Retail
• Healthcare and Life Sciences
• High Tech
• Insurance
• Manufacturing
• Media, Publishing, and Entertainment
• Private Equity
• Software and Digital Platforms

Genpact has received recognition from industry leaders for its commitment to innovation and customer satisfaction, including a #2 ranking in the WSJ Management Top 250 for customer satisfaction and an average client impact of $51 million.

Companies looking to take advantage of AI and other advanced technologies to transform their operations may benefit from Genpact's expertise and comprehensive services to drive growth and competitive advantage.

Published on June 29, 2024