Question: I'm looking for a solution that combines human-centered design with AI and automation to improve customer experiences.

If you're looking for a solution that marries human-centered design with AI and automation to create better customer experiences, Genesys Cloud CX is a top pick. This AI-infused contact center platform enables businesses to create exceptional customer and employee experiences across a wide range of interactions. It includes omnichannel engagement, contact center optimization and workforce engagement management, all designed to increase response rates and first-call resolution. With flexible pricing and a Gartner, IDC and Forrester leader designation, Genesys Cloud CX is used by more than 8,000 companies to create empathetic and personalized experiences at scale.

Another top pick is ASAPP, which uses automation and AI to augment human performance in contact centers. ASAPP's generative automation, agent augmentation and interaction intelligence technologies increase agent productivity and CSAT. It includes real-time guidance, automated harvesting of customer interaction data, and robust data privacy and compliance. ASAPP has shown strong results, including a 61% augmentation rate and 14% improvement in CSAT, making it a flexible option for customer service transformation.

Verint also has a broad AI-infused CX automation platform. It embeds AI into processes, analyzes interaction data and offers forecasting, scheduling and quality compliance. Verint's platform includes coaching bots, channel automation and voice of the customer analytics, making it a good fit for contact centers that want to improve customer engagement and reduce costs. The open architecture makes it easy to integrate with existing tools, and it delivers concrete AI business results.

If you prefer a more autonomous approach, check out Siena. This platform combines human empathy with intelligent automation to deliver personalized and efficient customer experiences. It supports omnichannel interactions and personalization, with abilities like contextual awareness and fast response times. Siena integrates with popular help desks and ecommerce platforms, and its scalable pricing means businesses can set the level of automation they need, resulting in higher customer satisfaction and freeing up resources.