Sutherland Alternatives

Verint is a good choice, with a broad customer experience (CX) automation platform that uses AI for better engagement and business results. It offers tools like Da Vinci AI, Engagement Data Hub and Coaching Bots, and is geared for contact centers that want to automate and improve customer interactions while cutting costs. With an open architecture, Verint can integrate with other tools you already use for more concrete AI business benefits.

Another good alternative is Automation Anywhere, an integrated enterprise platform that combines AI, automation and RPA for secure and intelligent process automation. Its cloud-native design and deep integration with leading platforms means you can build your own AI agents and automate processes across industries like customer service, IT and finance. The result is less manual labor, higher productivity and higher customer satisfaction.

Genpact is another good option, with a range of services that use AI, automation and machine learning to transform businesses in industries like banking, healthcare and manufacturing. Its expertise in process optimization, intelligent automation and cloud migration can help you make data-driven decisions and improve customer satisfaction, making Genpact a good digital transformation partner.

If you're looking to improve contact center operations, ASAPP is a good option, with a range of AI-powered tools to improve agent productivity and customer satisfaction. With automation combined with human empathy, ASAPP provides real-time guidance and interaction intelligence that leads to a big improvement in CSAT and throughput. Its focus on data privacy and regulatory compliance makes it a good choice for companies looking for advanced CX solutions.