Question: I'm looking for a solution that analyzes user behavior and provides real-time insights to improve customer support workflows.

First, Anecdote is a powerful customer feedback analytics tool that offers real-time insights to optimize customer experience. It tracks and analyzes feedback from multiple sources such as App Store reviews, support messages, surveys and social media. With its own proprietary Natural Language Processing Engine, Anecdote can identify bugs, sentiment trends and areas for improvement, and integrates with more than 65 feedback sources. This makes it a good option for companies trying to reduce churn, reduce support tickets and cut time spent on ticket tagging.

Another option is Fullview, which offers real-time user session monitoring, control and analysis to improve customer support and product analytics. It includes features like cobrowsing, troubleshooting, session replays, console and network data collection, and QA analytics. The tool can help you resolve issues faster and more effectively by offering immediate context into customer issues, facilitating collaboration between support and development teams, and integrating with popular support tools like Intercom, Zendesk and Service Cloud.

For a product that records and analyzes user behavior in detail, Fullstory offers behavioral data insights that can help companies build predictive models and identify opportunities for personalization and optimization. It offers real-time replays, data direct integration, autocapture, product analytics, funnels, heatmaps and behavioral insights. The company's platform is designed to help companies build personalized and user-centered experiences that lead to higher conversions, higher profitability and higher customer loyalty.