Question: Can you suggest a solution that integrates with our existing CRM and helps our customer support agents resolve issues faster?

AptEdge is an AI-powered customer service tool that uses generative AI (GPT) to automate and augment support. It can be integrated with popular CRM tools like Salesforce, Zendesk and ServiceNow. AptEdge features include a GPT Answer Engine for fast answers, Edge Automation to deflect repetitive issues, and Predictive Analytics to help with first contact resolution and average handle time. That can lead to a big drop in ticket volume and a shorter time to resolve.

Another strong contender is Forethought, which automates mundane tasks and boosts resolution rates. The company offers tools like Solve for simple questions, Triage to route tickets correctly, Assist to create AI-generated ticket summaries, and Discover to optimize workflows. Forethought integrates with Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce and SaaS businesses.

If you want an automation foundation, check out Ultimate. The company's generative AI technology automates more than 60% of support requests across multiple channels. It offers UltimateGPT for FAQs, Dialogue Builder for custom dialogues and analytics to optimize performance. Ultimate can be connected to any CRM with one-click integrations and API connections, so it's adaptable and scalable for different business needs.