SearchUnify Alternatives

If you're looking for a SearchUnify alternative, Kustomer is a top contender. It offers an all-in-one CRM platform with AI-driven automations, proactive support and more than 60 app integrations. Kustomer is designed to increase agent productivity and customer satisfaction while decreasing operational costs, so it's a good choice for companies looking to improve their customer service.

Another contender is Forethought, which uses AI to automate processes and streamline workflow. It offers tools like Solve for automated responses, Triage for assessing intent, Assist for AI-generated ticket summaries and Discover for optimizing automation. Forethought integrates with Zendesk, Salesforce and ServiceNow, and it promises strong return on investment and better support efficiency.

If you're looking for a more general-purpose customer service platform, Helpshift combines self-service, conversational support and AI tools like Self-Help AI and Language AI. Features include AI-recommended article suggestions and real-time dashboards so businesses can better understand customer behavior. It's a good choice for companies that want to improve customer satisfaction and lower support costs.

Last is Ultimate, a customer support automation platform that uses generative AI to handle more than 60% of support requests. With tools like UltimateGPT for FAQ-style questions and Dialogue Builder for custom dialogues, it integrates with any CRM for large-scale support operations. It can improve customer satisfaction and efficiency by automating mundane tasks.