Kapture Alternatives

If you're looking for a Kapture alternative, CM.com is worth a look. It provides a range of platforms, including Engagement, Connectivity, Payments and Ticketing, all infused with AI. CM.com's Conversational AI Cloud and Generative AI Engine automate customer support, while its Customer Data Platform and AI Decision Engine offer personalized customer experiences. It's also got strong security and enterprise-grade compliance, so it's a good fit for big businesses trying to build better relationships with customers.

Another good alternative is Kustomer. This all-in-one CRM is designed for omnichannel messaging, a unified customer view and AI-driven automations. It integrates with more than 60 other apps, with features like advanced reporting, AI chatbots and proactive support designed to boost agent productivity and reduce operations costs. Kustomer's pricing starts at $89 per month per user for the Enterprise plan, so it's good for small and large businesses.

If you're looking for a platform that's big on automation and efficiency, check out Engageware. This AI-powered customer engagement platform automates up to 98% of mundane questions, so you can free up a lot of call center capacity. With 24/7 omnichannel support and a track record of improving customer satisfaction and employee productivity, Engageware is a good fit for industries like financial services, healthcare and retail.

Last, Forethought has a rich suite of AI tools to automate customer support and lower support costs. Its Solve, Triage, Assist and Discover tools help streamline workflows and optimize ticket handling. Integrating with popular helpdesks like Zendesk and Salesforce, Forethought helps you run support operations efficiently while delivering a high return on investment for customer support teams.