Question: I'm looking for a way to provide 24/7 customer support without increasing my team size, do you know of any tools that can help?

Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven agents. It integrates with existing knowledge sources and data from key business systems to provide personalized responses, and supports over 50 languages. Key features include voice and email automation, automated resolution measurement, AI coaching, and channel expansion across multiple platforms. This platform has delivered significant results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another excellent option is Verloop, a conversational AI platform that automates chat and voice interactions to improve customer satisfaction. It offers features such as automated chat and voice support, agent empowerment tools, unified platform integration, and multilingual support. With the power of Generative AI, Verloop.io helps businesses deflect a large percentage of support requests, reducing the load on live agents and improving overall response times and handle times.

For a hybrid approach, boost.ai provides a scalable conversational AI solution that blends human and virtual agents. It integrates easily with existing systems and offers features such as AI chat and voice bots, generative AI for creative answers, and omnichannel consistency. This platform is designed to increase self-service rates and maintain high-quality interactions, making it suitable for businesses looking to automate customer service without sacrificing quality.