Question: I'm looking for a solution that can automate customer support in multiple languages, can you suggest something?

If you're looking for a way to automate customer support across multiple languages, Ada is a great choice. This AI-powered platform can resolve more than 70% of customer issues and supports more than 50 languages. Features include voice and email automation, AI coaching, and integration with existing knowledge bases and business systems. Ada has shown impressive results, including a 2x increase in automated resolution rate and a 5x ROI within 12 months, and is a flexible and scalable option for e-commerce and fintech companies.

Another top contender is Auralis, which resolves up to 70% of customer requests on the spot. It supports more than 100 languages and operates 24/7, integrating with existing help desk software for a seamless experience. Auralis features include in-app messaging, Support CoPilot, and Insights Dashboard, making it a great option for businesses that want to scale their customer support while improving customer satisfaction.

Algomo is also worth a look with its AI-powered customer interaction platform that offers personalized support in over 100 languages. Features include an AI chatbot that answers 85% of repetitive questions, live chat with human and AI triaging, and omnichannel support across email, Slack, CRM and social media. Algomo integrates with platforms like Shopify and Hubspot, making it a good option for e-commerce and SaaS companies.

Last but not least, Ultimate uses generative AI to automate more than 60% of support requests across multiple digital channels. Features include UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and Analytics Suite for optimizing conversation performance. Ultimate integrates with any CRM and supports multiple languages, improving customer satisfaction and operational efficiency.