Question: Is there a platform that can help reduce support costs and improve productivity by providing self-service access to personalized information for employees?

If you're looking for a platform to lower support costs and increase productivity by offering employees self-service access to personalized information, Creative Virtual is a good option. This conversational AI platform offers personalized interactions across multiple touchpoints, improving both customer and employee experiences. It includes features like V-Person, which offers personalized experiences in 43+ languages, and V-Studio, a single platform with real-time analytics, unlimited customization, and high security. The platform’s built-in security and data compliance standards ensure that sensitive data is protected.

Another good option is SearchUnify. This unified cognitive platform uses artificial intelligence and machine learning to improve enterprise search, customer support, and self-service. It integrates disparate data silos, making relevant information easily accessible to employees and customers. SearchUnify's intelligent cognitive search, real-time analytics, and integration with platforms like Salesforce and Zendesk can help reduce average handle time, improve first call resolution, and drive self-service success.

For a more integrated approach, check out Moveworks. This AI-powered information retrieval system automates work, searches for information, and generates content across multiple business systems. It can be used for a variety of use cases, including IT support, employee experience, and finance, with a single support center that translates messages and summarizes information. Moveworks integrates with many tools and has a strong focus on security and compliance, so it's a good option for improving productivity and employee self-service.

Last, Leena AI offers a Gen AI employee assistant that automates complex tasks across IT, HR, and finance applications. It offers real-time insights and cuts down on IT and HR queries by a significant amount. Leena AI integrates with enterprise systems, offering contextual support based on employee roles and access levels. Its secure data hosting and various modules for IT support automation, HR service delivery, and knowledge management make it a powerful option for improving employee productivity and self-service.