Question: Can you suggest a customer engagement platform that combines multiple communication channels and automates routine tasks?

If you're looking for a customer engagement platform that spans multiple communication channels and automates some of the drudgery, Trengo is a good option. Trengo consolidates customer communications from WhatsApp Business, website chat and email into a single inbox. It offers automated workflows, AI-powered conversations and integrations with other tools to help you work more efficiently and personalize interactions. Trengo's AI HelpMate can handle up to 50% of common conversations immediately, and it supports 26 languages, so your team can automate routine work and customers get help faster.

Another good option is Whautomate, which can integrate with several platforms like WhatsApp, Telegram and Instagram to handle customer service requests across multiple channels. Whautomate has industry-specific options for customer service, sales, marketing and other areas. Its options include setting up chatbots, automating workflows and running marketing campaigns, all of which can help you increase engagement and productivity.

If you're interested in a platform that uses AI to handle real-time interactions, Braze is another option. Braze offers data activation, journey orchestration and real-time triggers to personalize and scale customer interactions across channels like email, mobile app and SMS. It's particularly useful for retail and finance, where it can help with onboarding, engagement and customer retention.

Last, Comm100 is an omnichannel communication platform that consolidates customer interactions through live chat, bots, automation, email and more. It includes tools like enterprise-class live chat and custom chatbots that can automate more than 80% of queries. Comm100 is designed to balance human and bot interactions so you can personalize the customer experience while still scaling, which is good for industries like financial services and healthcare.