Question: Looking for a collaborative workspace that integrates with popular tools like Slack and Salesforce to manage customer support and team inboxes.

If you're looking for a collaborative workspace that can integrate with other tools like Slack and Salesforce to handle customer support and team inboxes, Hiver is worth a look. Hiver centralizes multiple customer support channels -- email, chat, voice, WhatsApp and knowledge base -- from a single interface. It integrates with Slack and Salesforce for multichannel support, AI-powered automation and data-driven insights. That can help support teams work more efficiently and collaborate better.

Another good option is Unthread, a Slack-based tool that turns Slack threads into tickets with assignments and service-level agreements. Unthread is deeply integrated with Slack and offers features like automated ticket tracking, CRM integration, AI-powered ticketing and custom workflows. It's good for customer-facing teams, IT support and internal helpdesk operations, and can be used to manage customer conversations and tickets directly from Slack.

For a full-featured CRM, Salesforce offers a variety of features including Einstein 1 for a 360-degree customer view, AI Copilot for relationship building and Slack integration for CRM collaboration in Slack. Salesforce has a wealth of integrations and customizable options that can help companies modernize operations, cut costs and improve customer satisfaction.

Last, Coda is an all-purpose collaborative workspace that can integrate with more than 600 other tools, including Slack. Coda combines document, spreadsheet and app abilities with AI to try to boost productivity. Its integrations and customizable templates make it a flexible tool for product, sales, engineering, design and HR teams trying to streamline work and cut tool bloat.