Hiver Alternatives
If you're looking for alternatives to Hiver, there are a few tools that can help you manage your customer service and collaboration work more efficiently.
Haptik
Haptik is a Conversational CRM that uses Generative AI to transform customer lifecycle management. It has tools like Gen AI Web Q&A for fast customer support, a Gen AI Sales Assistant for personalized buying guidance, and Smart Agent Chat for more productive agents. Haptik also supports multichannel engagement across multiple channels like WhatsApp, Instagram and Facebook Messenger, providing a comprehensive solution to improve customer satisfaction and operational efficiency.
Zendesk
Another powerful option is Zendesk, an all-in-one customer service software that's designed to personalize interactions across text, mobile, phone, email, live chat and social media. Zendesk includes AI Agents to handle customer requests, AI-powered Workforce Management to optimize team productivity, and AI-based Quality Assurance to evaluate and improve interaction quality. The platform is highly scalable and customizable, making it a good fit for companies of all sizes.
Helpshift
If you want to go even more AI-first, Helpshift has an all-in-one customer service platform with tools like Self-Help AI, Language AI and Generative AI Answers. It has a Help Center with AI-recommended article suggestions and supports AI-powered modern support journeys with automation and chatbots. Helpshift's analytics and reporting tools help you understand customer and agent behavior, making it a good option for companies looking to improve customer satisfaction and reduce support costs.
These options are a powerful alternative to Hiver, each with its own strengths that can help you improve your customer service and team collaboration.
