Simla

Simla is an integrated CRM platform that helps businesses in many industries improve sales, customer service and marketing. It lets you manage customer interactions by replying to chats and processing orders from WhatsApp, Facebook, Instagram and websites based on Shopify, WooCommerce and other e-commerce sites in one interface.

Simla has a number of features to help you manage communication and workflow:

• Multi-Agent Conversations: Route chats and orders to team members and track their performance in real time.
• Chatbots Based on ChatGPT: Automate AI-powered responses, apply customer tags and offer a summary of the conversation history.
• Promotional Newsletters: Send targeted messages to leads and customers on WhatsApp to boost engagement and sales.
• Segmented Client Communication: Personalize communication based on customer preferences and data.
• Integrated Payment Systems: Accept payments and track payment status directly in the CRM.
• Mobile App: Manage chats and process orders from your phone.
• Ready-to-Use Modules: Connect to Shopify, PayPal, WooCommerce and other services.

Simla is designed to free up your time so you can focus on the customer, not the grunt work. Its features are designed to lower response times, increase conversions and improve overall customer satisfaction.

Simla's Professional plan costs $149 per month and supports three people, one WhatsApp number, Facebook and Instagram accounts, chatbots, advanced analytics and other features. A 7-day free trial is available for new customers.

If you're looking for a way to consolidate your communication channels, automate some of the drudgery and use targeted marketing and customer support to boost sales, Simla is a capable option for managing customer interactions and trying to drive growth.

Published on June 27, 2024