Question: I need a CRM platform that integrates with multiple social media channels and e-commerce sites to manage customer interactions in one place.

For a CRM system that spans several social media sites and e-commerce sites to handle customer interactions, Simla is a good example of an all-in-one tool. It lets companies manage interactions with customers on WhatsApp, Facebook, Instagram and websites on Shopify, WooCommerce and other e-commerce sites in one interface. Simla offers features like multi-agent conversations, ChatGPT-powered chatbots, promotional newsletters and pre-built modules to integrate with third-party services. It's designed to speed up customer service and sales, cutting response times and increasing conversions, with a Professional plan costing $149 per month.

Another good option is Kustomer, an all-in-one CRM system that includes omnichannel messaging and a unified customer profile. With features like AI-powered automations, proactive support and more than 60 app integrations, Kustomer is designed to increase agent productivity and customer satisfaction. It supports multiple communication channels and has flexible pricing, starting at $89 per month per user with the Enterprise plan.

Emplifi offers a broad suite of tools for customer engagement, social media marketing and eCommerce, including social scheduling, analytics and personalized shopping experiences. It integrates with major social media sites and supports influencer marketing, live video shopping and case management, so it's a good choice for companies that want to improve their customer engagement and commerce operations.

For a more flexible option, check out Qiscus. The platform supports more than 20+ communication channels, including live chat, WhatsApp and Facebook, and offers automated agent assignment and performance analytics. It can help improve customer engagement with its chatbot solutions and can integrate with other systems or applications, helping businesses to increase agent productivity and lower operational costs.