Crisp

Crisp is an all-in-one business messaging platform for startups and small to medium-sized businesses (SMBs) that combines sales, marketing and support tools to deliver a better customer experience. It's got a lot of features to centralize conversations, automate processes and offer personalized support.

Among its features are:

• Shared Inbox: A single place to see all conversations from live chat, email, Messenger, Instagram DM, WhatsApp and phone calls.
• CRM: A contact and organization manager with history and timeline of activity.
• Chatbot: A no-code interface to set up automated processes on multiple channels.
• Co-Browsing: Real-time help with shared browsing and live chat.
• Campaigns: Targeted emails and in-app messages.
• Widget: A chat widget you can add to your website to reach customers.
• Knowledge Base: A help center you can create and manage with integrated search.

Crisp also has integrations with Shopify, WordPress, Facebook Messenger, Slack, Instagram and WhatsApp, among others. That lets businesses connect to tools and services they already use.

Crisp's pricing plans are:

• Basic: Free forever, good for personal websites with unlimited conversations, shared inbox and mobile apps.
• Pro: $25/month per workspace (or $300 per year), good for early-stage startups with 4 seats, 5,000 contacts and features like a custom domain and WhatsApp integration.
• Unlimited: $95/month per workspace (or $1,140 per year), good for companies that need a full-featured setup with 20 seats and 50,000 contacts.
• Enterprise: Custom pricing for large companies with dedicated onboarding, personalized SLAs and custom limits.

Crisp offers a 14-day free trial with no credit card required, so businesses can try its features before committing to a plan. With its suite of tools and flexible pricing, Crisp hopes to help startups and SMBs build better customer relationships and run more efficiently.

Published on June 13, 2024