Question: Can you suggest a solution that centralizes conversations from multiple channels like live chat, email, and social media?

If you want a more complete solution to consolidate conversations from multiple channels like live chat, email and social media, Dixa is a good option. Dixa is an all-in-one conversational customer service platform that spans interactions across native voice, email, social media, messaging and chatbot channels through a single, user-friendly interface. It offers omnichannel support, a single view of customer interactions, and smart tools like AI-powered conversations and intelligent routing. The platform also integrates with other apps to provide a single customer experience and includes a Co-Pilot add-on for AI help.

Another contender is Haptik, a Conversational CRM that uses Generative AI to handle customer interactions across different industries. It offers tools for fast and accurate customer support, personalized buying advice, and efficient agent chat. Haptik supports engagement through multiple channels like WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web platforms, with features like Intelligent Analytics for performance monitoring and Conversation Studio for low-code interface creation.

For companies that want to use AI for immediate customer service, helpix offers an intelligent, automated platform that can respond to customer inquiries across multiple channels, including social media, email, live chat, Telegram and WhatsApp, in the customer's native language. It combines multiple data sources to train its AI and generate human-sounding answers, with the goal of improving customer interactions and automating service operations.

Last, WeConnect offers a customer engagement platform that combines AI chatbots with human agents for better support and lead generation. It features a no-code conversation builder, advanced design customization, and multichannel agent dashboards to manage live conversations. With features like seamless human takeovers and advanced conversation analytics, WeConnect is geared for businesses of all sizes that want to better engage with customers through AI and human interaction.