Question: I need a tool that automates customer support processes and offers personalized help, can you recommend one?

If you're looking for a system that automates customer support and offers personalized help, Ada is a good example of a full-featured system. The AI-powered interface replaces canned chatbots with a system that draws on knowledge bases you already have to offer personalized answers. It also offers voice and email automation, support for multiple languages, automated measurement of resolution, AI coaching, and support across multiple channels. Ada has reported success, including a 2x increase in automated resolution rates and $2.7 million in annual savings.

Another good choice is DigitalGenius, which is geared specifically for e-commerce businesses. It offers immediate help through conversational and visual AI, and it can integrate with shipping carriers and ERPs to help answer customers' questions. The system also offers proactive AI to help resolve issues before they become a problem, visual AI to identify products, and generative AI for empathetic interactions. DigitalGenius can help reduce resolution times and improve customer satisfaction.

If you want a single all-purpose system, check out Helpshift. The system combines self-service, conversational support and ticketing to help customers get what they need. Helpshift's AI-powered tools include Self-Help AI, Managed AI Workflows and Agent AI Copilot, as well as a Help Center and AI-powered article recommendations. It also offers rich analytics and reporting tools so you can monitor and optimize customer support.

Verloop is another good system that automates chat and voice interactions to personalize and contextualize customer support. With automated chat and voice support, agent empowerment tools and real-time monitoring, Verloop.io can deflect a lot of support requests, boosting customer satisfaction and agent productivity. It's geared for a variety of industries, including e-commerce and banking.