If you're looking for a Crisp alternative, Haptik is a good option. It provides a range of tools to manage customer lifecycle, including Gen AI Web Q&A for fast support, Smart Agent Chat for optimized agent performance, Intelligent Analytics to track performance and Multi-Channel Support on WhatsApp, Facebook Messenger and other channels. The platform can help businesses generate leads, increase customer satisfaction and optimize operations.
Another option is Verloop, a conversational AI platform that automates customer support and personalizes interactions. It features automated chat and voice support, an NLP-based FAQ, multilingual support and campaign management. Verloop's platform is designed to handle a large portion of support requests, offloading live agents and improving customer satisfaction.
If you want to build AI-powered customer service across multiple channels, helpix is worth considering. helpix supports omnichannel communication, advanced NLU for generating human-like responses and easy integration with knowledge bases. The platform is designed to improve customer interactions, automate services and lower response times through the use of AI technologies like LLMs and generative AI.
Last, Moveo has a more powerful enterprise-grade conversational AI platform that automates customer support and turns past conversations into a knowledge base. With a no-code interface, advanced analytics and support for 21 languages, Moveo is geared for industries like finance, e-commerce and courier services. It's designed to free up support agents' time and improve customer satisfaction through data-driven insights.