Question: I'm looking for a platform that combines sales, marketing, and support tools to improve customer experience.

If you're looking for a broad platform that spans sales, marketing and support tools to help you deliver a better customer experience, Haptik is a good option. This Conversational CRM, which uses Generative AI to manage customer life cycles across many industries, offers tools like Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized buying advice and Multi-Channel Support to reach customers on different channels. Haptik can help you improve customer satisfaction and operational efficiency, as evidenced by customers who've seen a 68% repeat rate and 125% NPS improvement.

Another powerful option is erxes, an experience operating system that spans sales management, customer engagement and frontline operations. It includes omnichannel messaging, customer data management and behavioral insights. erxes offers a single platform for personalized and seamless interactions, making it a good fit for businesses of all sizes and industries. It also comes with custom reporting and flexible pricing options, including a free tier.

If you're looking for an all-in-one conversational customer service platform, Dixa is a good option. Dixa spans multiple channels like native voice, email, social media and messaging through a single interface. It offers AI-powered conversations, intelligent routing and smart tools to automate repetitive tasks. The platform can help you improve customer service by delivering personalized responses and letting agents focus on high-value interactions, for a better overall customer experience.

Last, Verloop.io is a conversational AI platform to automate customer support. It includes features like automated chat and voice support, agent empowerment tools and a single platform integration. Verloop.io personalizes and contextualizes interactions, increasing agent productivity and customer satisfaction. It's particularly useful for industries like e-commerce, banking and travel, where good customer support is critical.