Oct8ne

Oct8ne is a live chat and chatbot technology that's designed to offer visual customer service and to boost sales by offering personalized shopping experiences. It lets companies show products in the live chat window so customers can see what they're buying before they buy.

Oct8ne also offers an interface called the coviewer that lets agents and customers share visual information in the chat window for more dynamic guidance and sales. And it's got a modular drag-and-drop chatbot interface that lets you offer product recommendations, order tracking information and answers to frequently asked questions. The bot can be customized and integrated with product catalogs for hyperpersonalized service.

Among Oct8ne's features:

• Visual Support: Show products in real-time through livechat.
• Coviewer: An interactive space for agents and customers to share visual content.
• Drag & Drop Chatbot: Configure product recommendations, order tracking, and FAQs.
• Integration with Messaging Channels: Manage help requests from WhatsApp, Facebook Messenger, and Instagram.
• Artificial Intelligence: Combine AI technology with modular design for personalized service.

Oct8ne is designed to bring the in-store shopping experience to the web, closing the visual gap and boosting conversion rates. It's been used by websites around the world, with more than 372 million messages sent, 265 million chat openings, 1.2 million products displayed and 25 million minutes of time spent.

It's for many industries, and it can deliver real results, including:

• Boost sales up to 30%: Visual product displays strengthen purchasing decisions.
• Reduce cart abandonment by 33%: Personalized guidance helps customers complete purchases.
• Increase return rates by 20%: Customers revisit the website with a higher conversion rate.

Oct8ne offers a 14-day free trial so businesses can try it out before committing. Pricing isn't detailed, but you can expect different plans for different needs and budgets. Overall, Oct8ne is worth a look for businesses that want to improve their online customer service and boost sales with personalized visuals.

Published on June 30, 2024