Question: Do you know of a visual support tool that lets agents and customers share visual information in real-time to improve sales guidance?

If you're looking for a visual support tool to help agents and customers share information in real-time, Oct8ne is another top contender. This live chat and chatbot service lets companies personalize shopping experiences with product demos. Its coviewer feature lets agents and customers share content directly, helping customers make informed purchasing decisions and letting salespeople guide customers more effectively. Oct8ne also can link to other messaging services like WhatsApp and Facebook Messenger.

Another option is Vivocha, a customer engagement platform that includes live chat, co-browsing, video chat and callbacks. Vivocha's co-browsing feature lets agents share their screen with visitors, which can be useful for product demos and customer support. The service spans multiple channels, including websites, mobile apps and messaging services, so it should be easy to integrate and use productively.

Fullview lets you monitor and control a user's session in real-time for customer support and product analysis. It's geared more toward troubleshooting and replaying sessions, but its cobrowsing feature is designed to let support teams and customers collaborate, giving support teams immediate context into customer problems and speeding up resolution.

Last, Aircover is a sales coaching and enablement service powered by AI that can help during virtual meetings. It offers real-time coaching, automated notes from meetings and integration with relevant content. It can help sales reps close deals better by offering advice and help during meetings, and it can be useful for optimizing sales performance.