Question: Is there a visual customer service platform that integrates with messaging channels like WhatsApp and Facebook Messenger?

Oct8ne is a live chat and chatbot system designed to offer a more visual customer service experience. Businesses can share product images in real-time during live chats so customers can better evaluate products before purchasing. The system also comes with a coviewer for interactive visual content sharing and a modular chatbot that can be integrated with store catalogs for more personalized service. Oct8ne integrates with WhatsApp, Facebook Messenger and Instagram, and uses AI technology to offer more personalized customer service.

Another powerful option is Haptik, which uses Generative AI to handle the customer lifecycle across different industries. Haptik's suite of tools includes Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying advice, and Multi-Channel Support that spans WhatsApp, Facebook Messenger and other channels. The platform can help businesses boost customer satisfaction, generate leads and improve operational efficiency.

For a more flexible approach, Gupshup is a conversational engagement platform that automates customer acquisition, marketing, commerce and support across more than 30 messaging channels, including WhatsApp. Its tools like Bot Studio for custom conversational journeys and Agent Assist to boost agent productivity make it a good option for businesses looking to maximize customer lifetime value and lower service costs.

Last, Chat360 is an omnichannel platform that uses generative AI to create no-code chatbots that can be used to communicate with people on WhatsApp, Facebook Messenger, Instagram and websites. With features like instant customer question responses and personalized interactions, Chat360 is good for businesses that want to scale customer support and increase user engagement. The no-code interface means you can create sophisticated chatbots without programming abilities.