Question: I'm looking for a live chat solution that's accessible to customers with disabilities, can you recommend one?

For live chat solutions that are accessible to customers with disabilities, Ava is a top pick. Ava offers real-time live captioning and transcription, supporting multiple languages and platforms. It is designed to ensure ADA compliance and is user-friendly, making it suitable for various industries like healthcare and retail. Ava offers multiple plans to cater to different needs and budgets.

Another notable option is Olark, which offers accessible live chat and AI-powered chatbots. Olark meets WCAG 2.1 AA standards and offers a range of tools for customer support, sales, and marketing. The platform is flexible, with various pricing plans and add-on features, making it a versatile choice for businesses looking to enhance their customer interactions while ensuring accessibility.

For a comprehensive omnichannel communication platform, Comm100 is a great option. It centralizes customer engagement across live chat, bots, email, and more, with enterprise-class features like automation and custom chatbots. Comm100 is designed to meet strict industry standards, making it suitable for sectors such as healthcare and finance, offering a well-rounded solution for improving customer satisfaction and support efficiency.