If you're looking for a Velaro alternative, Haptik is another option. It provides a full suite of tools for managing the customer lifecycle, including Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized guidance, and Intelligent Analytics for tracking performance. It also can engage customers through multiple channels, including WhatsApp, Instagram Direct and others. Haptik's enterprise-grade security and cost optimization tools make it a good option for companies trying to boost customer satisfaction and operational efficiency.
Another good alternative is Conversica, a service that uses self-supervised AI models to mimic human conversation. It's good for qualifying and engaging leads, reengaging opportunities and improving customer retention. Conversica offers multilingual and omnichannel conversations, integrates with leading CRM and Customer Success software, and helps businesses automate workflows and open up new revenue streams.
If you're interested in personalizing buyer journeys, Drift could be a good option. It offers features like revenue orchestration, native integration with more than 50 tools, and AI-powered tools like Drift Engage and Bionic Chatbots. Drift's tools are designed to simplify sales and customer service, letting businesses generate high-quality leads and personalize web experiences.
Last, SnapEngage offers a full live chat service for sales and support teams. It offers automation, omnichannel experience and sophisticated bot technology to capture leads and turn them into conversions. SnapEngage integrates with a variety of CRM and help desk tools, making it a good option for optimizing customer service operations.